> 02 — CUSTOM CHATBOTS
Chatbots that resolve, not deflect.
Grounded in your knowledge base, connected to your tools, and handed to your team with full context the moment a person is needed.
> UNIT — CHATBOTS
Chatbots that resolve, not deflect.
Grounded in your knowledge base and connected to your tools, our chatbots close the routine questions outright — and hand the rest to your team with the full thread attached.
THE PROBLEM
Most chatbots are a wall between the customer and an answer.
They match keywords, serve a link, and loop back to "was this helpful?" — pushing the real work to a form or a queue while the customer gives up.
THE APPROACH
Answer the question, or hand it over cleanly.
We build custom chatbots grounded in your own documentation and wired into your systems, so they resolve the request outright — look up an order, book a slot, update an account — and escalate to your team with the full thread when they cannot.
THE OUTCOME
Fewer tickets, and the ones that remain arrive with context.
Routine questions close themselves at any hour. Your team inherits only the conversations that need a human, and never starts one from scratch.
HOW WE BUILD IT
Prompt, knowledge, tools, channels.
- 01
Write the role
A clear system prompt sets the agent's job, tone, and limits.
- 02
Feed it what you know
We connect your docs and policies so answers come from your source of truth, not guesswork.
- 03
Connect and escalate
We wire the tools it can act through, then set plain-language rules for when it hands off to a person.
60%
of tier-one volume auto-resolved across the platform
The same intelligence that powers OneChat resolves the majority of first-line questions without a human in the loop.