> 03 — ONECHAT
Every channel. One thread.
WhatsApp, Email, SMS, Web, Instagram, and live voice — one inbox, one AI agent that resolves the routine and hands the rest to your team with the full story attached.
> UNIT — ONECHAT
Every channel. One thread.
WhatsApp, Email, SMS, Web, Instagram, and live voice collapse into a single quiet surface. One AI agent resolves the routine and hands the rest to your team with the full story attached.
- SMS
- Web
- Voice
THE PROBLEM
Every channel is its own island, and the customer pays the toll.
The call agent never sees the WhatsApp thread. The email team never hears the call. Customers repeat their story on every channel, and no one has the whole picture.
THE APPROACH
Calm in the chaos.
OneChat collapses every channel into a single, quiet surface. One thread per customer, one AI agent across all of it, and full context that travels with every handoff. Channels:
- two-way chat inside Meta's 24-hour window
- threaded, branded, fully tracked
- SMS
- region-aware sender
- Web
- drop-in widget, no login
- DMs in the same inbox
- Voice
- real-time inbound and outbound calls
THE OUTCOME
Customers stop repeating themselves. Your team focuses on the hard cases.
When voice, WhatsApp, SMS, and email share one inbox and one agent, the routine resolves itself and your people spend their attention where it matters.
6 channels, one thread · 60% auto-resolved · ~480ms voice latency
HOW IT WORKS
Three steps to autonomous support.
- 01
Connect every channel
Plug in your WhatsApp number, inbox, SMS sender, web widget, Instagram, and phone line. One thread per customer.
- 02
The AI resolves
Grounded in your knowledge base, the agent drafts replies, answers calls, and takes actions through your APIs, around the clock.
- 03
Hand off and refine
When a rule trips, it escalates with full context. Operators approve, edit, or take over — and the agent gets sharper.
~15 min
from brief to a live agent in the no-code builder
Non-technical teammates ship a production agent — write the prompt, point it at your docs, connect your tools, flip on the channels.
See OneChat handle a real conversation.
Open the product, or start with our team.